How do I add and remove a product from my subscription?

To update and customize your subscription, log in to your account using the same email you used to create an account/place an order. Your Account page will appear. 

Now that you’re logged in, shop for the products you want to add to your new/updated subscription. Make sure to click the “Add to Existing Subscription” button when selecting a product (vs. the Subscribe button). Once you are done adding the products you want in your new/updated subscription, click on the pop-up to "Manage Your Subscription”  or "View Order". 

You'll see the products in your subscription, scroll down to "View Details" in the large orange button/banner. Then scroll to "Products in your subscription", select the product or Kit and click "Remove product" on the right hand side, then click "Remove product" again and the "Save Changes" (yes 3x, just to make sure!).


We are here to help manage your subscription.

Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for fastest service email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve click the "Manage Subscription" button in your account dashboard. You can log in here.

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