I can't login to manage my subscription, it isn't working

If you already have an active account (meaning you set up a password), and you are having troubles logging in, or problems with the customer portal, such as making changes to your subsciption, credit card or addresses, it could be your browser, Safari in particular. Here is what our subscription software provider, Recharge, recommends:

"If the customer is using Safari version 13, that could be the issue. The best remedy here is to ensure that browsers are updated to the current version, which is now Safari 14 and/or to use another browser like Chrome or Firefox."

If that doesn't work, you can try clearing your browser cache. You can do this by going to your browser (top right corner, right-click), go to >settings and then >history and then >clear history.

If this does not fix the problem, please contact us at: support@akamaibasics.com. If possible, include: the browser you are using and any error messages that appeared.

We sincerely apologize for any issues you might encounter managing your subscription. We strive to create the best experience possible and love and appreciate any feedback you have for us!

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