What are your "Satisfaction Guarantee" and return policies?

We stand behind everything we make — investing an enormous amount of time and energy in developing them. If for any reason you are not happy with an item you purchased, you may request a refund or store credit. 

Keep in mind, we make sure that we have as much information about our products as possible, along with a lot of customer reviews, so that everyone can make an informed decision about buying our products. Our products may look different and taste different from what you are used to - that is because we do not use any synthetic, highly refined, irradiated, diluted or sweet ingredients. We let the natural ingredients sing.

In the event you purchased multiple units of an item (e.g 4 floss containers) and want a refund, please send any unopened or unused products back to us for a refund (less shipping fee) . Note the customer handles the return shipping cost.

Please email us at support@akamaibasics.com.

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