How to Replace the Refill Spool

How to refill the Infused Black Floss Container:
  1. When your container is empty, pop open the case &  remove the old spool’s small translucent plastic ring (see image below).

  2. Insert a 2-month refill spool.
  3. Close lid and you are ready to floss!

What if the Spool Doesn't fit?  

During manufacturing, slight overrun variances can occur during high-speed spooling of thread. If this happens, extra floss needs to be unwound and cut in order for the replacement spool to fit in the case. 

Simply unwind a bit, cut off the excess and insert spool. We understand this is not ideal and are working with our manufacturer to fix the issues.  

What if the small metal part (floss cutter) comes loose? 

Just slide it back into position. To avoid losing this piece, be sure to open the container and change over a flat surface (not your sink!)

These extra steps may seem like a pain, but just think of the plastic you're saving by getting a Refill! Our planet is worth it.

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